Frequently Asked Questions
We accept most forms of payment including:-
Credit cards: Visa, Maestro, AMEX, American Express, Solo, Mastercard including corporate cards.
Debit Cards: All (£1.50 discount per order)
We do not accept Pay Pal
Cheques: Please contact us before making payment by Cheque. Alternatively, payment can be made via Credit Card, Bank Transfer, BACS. PayPal is not accepted.
Bank Transfer (preferred method):
If you wish to pay by bank transfer select at the Payment Info page “Bank Transfer/Invoice” instead of “credit card”. We accept bank transfers from all countries however please ensure if you are paying overseas that you ensure all the bank payment charges are paid at your end as we cannot ship goods without the full payment. This is our preferred method of payment. Any customers using the Faster Payments system in the UK can transfer funds in less than 2 hours and most transactions will appear immediately in our account from major banks such as:-
As soon you submit your order we will email you further details on how to pay by bank transfer.
We regret that we do not accept Money Orders from Western Union etc.
PayPal is no longer accepted unless ordering via our eBay store.
Next day delivery is normally guaranteed if the order is placed on our site before 4pm. Please also note that:
- If paying by credit card you must use the 3D Secure authentication i.e. it will ask you to enter your pin number for added security.
- If paying by Bank transfer – make sure it’s a Bill Payment (not a Bacs) to ensure it arrives within 2 hours to our account. Payment would need to be made by 12.30pm to guarantee next day delivery although often payments are instant on the Faster Payments transfer
- During December (due to the Xmas period) couriers are unable to guarantee that timed deliveries will arrive within the allocated time period but will endeavour to do so as close to it as possible. I.e. if you require a next day delivery, pick next day pre-12 delivery, or if you want next day pre-12 delivery, pick next day pre-10.30.
Orders for ViewSonic, Casio, Aiptek & Optoma can be place up until 3:30pm for possible next day delivery. It is still advisable to order before 2:30pm to guarantee next day delivery. If you wish to place an order after 2:30pm and want next day delivery, please phone Personal Projector to find out more information.
- Connect both devices to the same Wi-Fi network or 3G/4G Access Point.
- Open the "eHomeMediaCenter" App on the Pico Genie M550 and click "Media Player"
- On your Laptop/Mac, right click an image/video you would like to stream to the projector select "Play to" and then "eHomeCinemaCenter".
- The content should now be displayed through the projector. To display a different file, simply repeat step 3.
For full screen mirroring from your Laptop/MacBook, please see our blog here and take a look at the mirroring dongle.
Take a look at the videos on the product pages (at the bottom of the description of most products) and you can see how good the quality is of each product in terms of brightness, connectivity, usability, storage etc. As a rough guide the more you pay the brighter the projector is and the higher quality the lumens are and the larger the projector is however they are nearly all designed to be ultra portable.
Remember there is always a trade off between size and image quality/brightness so the smallest projectors such as the pico range go up to around 50 lumens of brightness and are ultra light and portable whilst the Ultra Portable range goes to about 1000 lumens and the portable pro range goes to 3000 lumens which is more than bright enough for almost any indoor situation and brighter than many traditional bulb ie non LED projectors.
In terms of the number of people we would recommend presenting to with each type of projector we would suggest as a very rough guide (although these numbers can increase depending if video or text is being shown):-
Powerpoint presentations can be projected from the onboard memory of a pico projector by saving as .jpg (though some models support .ppt such as Pico Genie M550 or Vivitek Qumi Q6). However we’ve been looking into other approaches in order to get the best results for business users other than the standard methods such as via AV, VGA or USB. Read on to find out more...
One method is by creating a video of your powerpoint files using free software called EM Free Powerpoint Video Converter which is readily available online. This software makes it quick and easy to convert even for multiple files at once from not only ppt to jpg, bmp etc but also to video formats!
Once converted, just save the video, e.g as a WMV or AVI, to the projector’s memory. You can then use the ppt video, simply pausing to stop/start the slides/video. Its also worth making your font sizes bigger and using a bolder black text to improve it even further.
Alternatively you can even:
The Screencast software is a good and very quick file conversion solution.
Other software customers have also used Handbrake software as an alternative although this is not something we have tested ourselves.
No lamps – LED light source means there are no bulbs to replace so you save a fortune on bulb replacements which can be up to £400 every year
Continual Optimum Resolution – lamp projectors can often experience deterioration in colour, brightness from day 1 whereas LED projectors ensure even several thousand hours usage you’re still getting crisp bright images
No Maintenance – there are no maintenance costs on LED projectors and no dust filters to replace
Greener product – there is no mercury inside LED projectors which means these products are easier to dispose of and are much more environmentally friendly
Instant on/off – no hanging around for the bulb to warm up or cool down and no risk of damaging the “bulb“ when turning off too quickly so ideal if travelling
Extra Features – even entry level LED projectors generally have a huge array of features not usually available on lamp projectors such as:
Check that you have connected the mains cable to the correct port on the projector and that you have not accidentally connected it to the AV or earphone socket.
Also try disconnecting the battery and re-inserting it.
Finally, ensure that you charge it for 3 hours before its first use.
During December (due to the Xmas period) couriers are unable to guarantee that timed deliveries will arrive within the allocated time period but will endeavour to do so as close to it as possible. I.e. if you require a next day delivery, pick next day pre-12 delivery, or if you want next day pre-12 delivery, pick next day pre-10.30.
UK - We offer fast delivery worldwide including a range of timed delivery options in the UK including before 12pm and before 10.30am as well as Next Day (before 6pm). Orders placed before 4pm are normally guaranteed to be delivered within these delivery times (unless otherwise stated). If after 4pm please call us on 0845 121 8800 or email us as on some models its possible to still deliver even up to 5pm.
International - All goods are shipped from the UK. Our warehouse is situated next to Birmingham airport to ensure the fastest delivery speeds possible.
EU (including Channel Islands) - 2-5 working days
USA/Canada - 3-5 working days
Rest of the world - 3-7 working days.
We can also offer quotes for faster international deliveries on request. Please use our contact form or call us on 0845 121 8800 for a bespoke quote.
DISCLAIMER: This is a 3rd party source for information purposes only, we recommend that you seek definite costing before placing an order. We are not liable for an discrepencies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.
If you want to mirror eactly what you see on your device's screen, for example; you're projecting a piece of software to an audience in order to explain its uses, then there are a couple of requirements to be fulfilled.
For mirroring via a cable you will always need a Digital AV adapter and a HDMI cable or Apple TV/equivalent dongle! Depending on the model and type of device you have, there are currently 2 cable (wired) options available:
When choosing an LED portable projector, one of the most important factors to consider is image quality. Often this is judged on brightness (lumens) alone, but it is crucial that other related specification details are evaluated too. For example, we assess contrast ratio, resolution, DLP capability, lens type, design/build and independent reviews – all in addition to the projector’s luminosity. For example, the Pico Genie P100 appears similar to some other projectors yet the image quality it provides is far superior due to excellent build quality and features such as DLP.
Based on matrixes of information for each of our products, we have ranked our current products according to the image quality - see the link below. This allows you to conveniently compare the image quality of our portable projectors. Please note that the following ranking reflects image quality alone and does not reflect other features such as size and connectivity.
The above information plus DLP setup information is available at: http://myqumi.com/technology.php#3D
For goods which are dispatched to BFPO customers in Cyprus or Germany Personal Projector Ltd requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
Personal Projector Ltd requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated December 2009. If this certificate isn't supplied, Personal Projector Ltd cannot make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to us at: email@example.com or ask for our postal address
- On the projector go to: Settings > Wi-Fi > Click the sub-menu (3 dots) in the top right > Select Wi-Fi Direct > This will show you the projectors name to screen mirror your device to.
- On your phone > Swipe down to see the drop down menu of settings > Swipe right on to the second page > Click Smart View (this may vary on other phones and may be called screen mirroring or cast screen ect.) > find the projectors name, click and connect to it.
If you are having any network issues please try connecting the projector to a mobile data hotspot rather than the router. This will determine if the issue is with the network (Wi-Fi) or the projector, if the network works fine on mobile data then the problem is with the router.
If the problem is with the projector, please try the following:
If the problem is with the router, please try the following:
If Pico Genie Periscope / Polar / Panda will not screen mirror to mobile device / laptop
If Pico Genie Periscope / Polar / Panda will not recognise USB drive
If you can’t access apps such YouTube on Pico Genie Periscope / Polar / Panda
If Netflix says its not compatible with Pico Genie Periscope / Polar / Panda
This only applies to the Pico Genie Periscope (Silver and not the Plus model in black) and the Polar or Panda with Android 4.4.
Recent versions of the Netflix app sometimes say they are not compatible with projectors. In this event follow this link to download an older version of Netflix onto the projector https://help.netflix.com/en/node/57688