Frequently Asked Questions

We accept most forms of payment including:-

Credit cards: Visa, Maestro, AMEX, American Express, Solo, Mastercard including corporate cards.

Debit Cards: All (£1.50 discount per order)

We do not accept Pay Pal

Cheques: Please contact us before making payment by Cheque. Alternatively, payment can be made via Credit Card, Bank Transfer, BACS. PayPal is not accepted.

Bank Transfer (preferred method):

If you wish to pay by bank transfer select at the Payment Info page “Bank Transfer/Invoice” instead of “credit card”. We accept bank transfers from all countries however please ensure if you are paying overseas that you ensure all the bank payment charges are paid at your end as we cannot ship goods without the full payment. This is our preferred method of payment. Any customers using the Faster Payments system in the UK can transfer funds in less than 2 hours and most transactions will appear immediately in our account from major banks such as:-

UK - We offer fast delivery worldwide including a range of timed delivery options in the UK including before 12pm and before 10.30am as well as Next Day (before 6pm). Orders placed before 4pm are normally guaranteed to be delivered within these delivery times (unless otherwise stated). If after 4pm please call us on 0845 121 8800 or email us as on some models its possible to still deliver even up to 5pm.

International - All goods are shipped from the UK. Our warehouse is situated next to Birmingham airport to ensure the fastest delivery speeds possible.

EU (including Channel Islands) - 2-5 working days

USA/Canada - 3-5 working days

Rest of the world - 3-7 working days.

We can also offer quotes for faster international deliveries on request. Please use our contact form or call us on 0845 121 8800 for a bespoke quote.

Where can I find the user manual for the Pico Genie Impact 2.0 / 3.0

You can find the user manual by scanning the QR code on the side of the pacakging. Alternatively, you can contact us and we can send you a digital version.

how do I connect my IOS device to any of the Pico Genie Impact projectors?

There are two ways of connecting to the Pico Genie Impact projectors, you can either:

• Connect using a USB lightning charger cable (iPhone charger) OR
• Connect Wirelessly using screen mirroring. Both devices must be connected to the same Wi-Fi network to do this, please refer to the projectors user manual on how to do this.

Please note, some newer IOS devices use USB-C and will require a USB-C to Mini HDMI adaptor for wired screen mirroring.

how do I connect my Android device to any of the Pico Genie Impact projectors?

There are two ways of connecting to the Pico Genie Impact projectors via Android, you can either:

• Connect using an (your phone port) to HDMI adaptor. Please note: this does not apply to the Impact 1.0 as it is wireless only. OR
• Connect Wirelessly using screen mirroring. Both devices must be connected to the same Wi-Fi network to do this. Please refer to the projectors user manual on how to do this.

how do I connect my laptop to any of the Pico Genie Impact projectors?

HP has done a detailed guide on screen mirroring devices to laptops here:

https://support.hp.com/gb-en/document/c05189396

how do I connect my MAC to any of the Pico Genie Impact projectors?

Connect both devices to the same wi-fi network, then click the Airplay / screen mirroring icon on the mac and choose ID "PICO-XXXXXXX"

See your user manual for more information.

How do I connect the mouse on the Pico Genie Impact 1.0

The mouse carries a USB dongle underneath it, this needs taking out of the mouse and inserting into the projector for it to work.

What to do if the remote isn't working for the Pico Genie Impact 1.0?

Ensure the batteries are working and placed into the remote correctly. Also ensure you are pointing the remote at the IR receiver, this is on the back of the unit.

My projector is out of focus?

Please use the focus wheel to put the projector into focus, this is usually found on the side of the projector.

• Go into your phones settings > Mobile data / hotspot
• Turn on your mobile hotspot and give it a password
• Ensure the mobile hotspot is made visible to other devices
• On the projector, go to wi-fi, click your hotspot and connect using password you setup

If you are having issues connecting to your mobile hotspot then please try the following:

• Try changing the hotspot password, turning off hotspot and then turning it back on to try again
• Try factory resetting the projector within the settings and trying again, this usually fixes most bugs on projectors

If you are having any network issues please try connecting the projector to a mobile data hotspot rather than the router. This will determine if the issue is with the network (Wi-Fi) or the projector, if the network works fine on mobile data then the problem is with the router.

If the problem is with the projector, please try the following:

If Netflix says its not compatible with your projector

If you have a projector with an older operating system then recent versions of the Netflix app may not be compatible with your projector. In this event follow this link to download an older version of Netflix onto the projector https://help.netflix.com/en/node/57688

This does not apply to the Pico Genie M550 Plus 2.0

This does not apply to the Pico Genie M550 Plus 2.0

On the projector go to: Settings > Wi-Fi > Click the sub-menu (3 dots) in the top right > Select Wi-Fi Direct > This will show you the projectors name to screen mirror your device to.
On your phone > Swipe down to see the drop down menu of settings > Swipe right on to the second page > Click Smart View (this may vary on other phones and may be called screen mirroring or cast screen ect.) > find the projectors name, click and connect to it.

This does not apply to the Pico Genie M550 Plus 2.0

This does not apply to the Pico Genie M550 Plus 2.0

Mon-Fri 09:00-18:00

Take a look at the videos on the product pages (at the bottom of the description of most products) and you can see how good the quality is of each product in terms of brightness, connectivity, usability, storage etc. As a rough guide the more you pay the brighter the projector is and the higher quality the lumens are and the larger the projector is however they are nearly all designed to be ultra portable.

Remember there is always a trade off between size and image quality/brightness so the smallest projectors such as the pico range go up to around 50 lumens of brightness and are ultra light and portable whilst the Ultra Portable range goes to about 1000 lumens and the portable pro range goes to 3000 lumens which is more than bright enough for almost any indoor situation and brighter than many traditional bulb ie non LED projectors.

In terms of the number of people we would recommend presenting to with each type of projector we would suggest as a very rough guide (although these numbers can increase depending if video or text is being shown):-

For goods which are dispatched to BFPO customers in Cyprus or Germany Personal Projector Ltd requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:

Connect both devices to the same Wi-Fi network or 3G/4G Access Point.
Open the "eHomeMediaCenter" App on the Pico Genie M550 and click "Media Player"
On your Laptop/Mac, right click an image/video you would like to stream to the projector select "Play to" and then "eHomeCinemaCenter".
The content should now be displayed through the projector. To display a different file, simply repeat step 3.

For full screen mirroring from your Laptop/MacBook, please see our blog here and take a look at the mirroring dongle.

This does not apply to the Pico Genie M550 Plus 2.0

Powerpoint presentations can be projected from the onboard memory of a pico projector by saving as .jpg (though some models support .ppt such as Pico Genie M550 or Vivitek Qumi Q6). However we’ve been looking into other approaches in order to get the best results for business users other than the standard methods such as via AV, VGA or USB. Read on to find out more...

One method is by creating a video of your powerpoint files using free software called EM Free Powerpoint Video Converter which is readily available online. This software makes it quick and easy to convert even for multiple files at once from not only ppt to jpg, bmp etc but also to video formats!

Once converted, just save the video, e.g as a WMV or AVI, to the projector’s memory. You can then use the ppt video, simply pausing to stop/start the slides/video. Its also worth making your font sizes bigger and using a bolder black text to improve it even further.

Alternatively you can even:

No lamps – LED light source means there are no bulbs to replace so you save a fortune on bulb replacements which can be up to £400 every year

Continual Optimum Resolution – lamp projectors can often experience deterioration in colour, brightness from day 1 whereas LED projectors ensure even several thousand hours usage you’re still getting crisp bright images

No Maintenance – there are no maintenance costs on LED projectors and no dust filters to replace

Greener product – there is no mercury inside LED projectors which means these products are easier to dispose of and are much more environmentally friendly

Instant on/off – no hanging around for the bulb to warm up or cool down and no risk of damaging the “bulb“ when turning off too quickly so ideal if travelling

Extra Features – even entry level LED projectors generally have a huge array of features not usually available on lamp projectors such as:

If you want to mirror eactly what you see on your device's screen, for example; you're projecting a piece of software to an audience in order to explain its uses, then there are a couple of requirements to be fulfilled.

For mirroring via a cable you will always need a Digital AV adapter and a HDMI cable or Apple TV/equivalent dongle! Depending on the model and type of device you have, there are currently 2 cable (wired) options available:

When choosing an LED portable projector, one of the most important factors to consider is image quality. Often this is judged on brightness (lumens) alone, but it is crucial that other related specification details are evaluated too. For example, we assess contrast ratio, resolution, DLP capability, lens type, design/build and independent reviews – all in addition to the projector’s luminosity. For example, the Pico Genie P100 appears similar to some other projectors yet the image quality it provides is far superior due to excellent build quality and features such as DLP.

Based on matrixes of information for each of our products, we have ranked our current products according to the image quality - see the link below. This allows you to conveniently compare the image quality of our portable projectors. Please note that the following ranking reflects image quality alone and does not reflect other features such as size and connectivity.

You can find out the import duties and taxes at the checkout when you reach shipping, from here you can choose whether to pay the duties & tax up front or when it is imported.

for more information regarding taxes and duties please follow this link: https://personalprojector.co.uk/pages/tax

Another way to check is using the following link, this site can work out an estimate of what the import duties and taxes will be: https://www.simplyduty.com/import-calculator/
Please note: this is a 3rd party website and we do not take responsibility if the information provided from the site is incorrect.

Also try:

Check that you have connected the mains cable to the correct port on the projector and that you have not accidentally connected it to the AV or earphone socket.

Also try disconnecting the battery and re-inserting it.

Finally, ensure that you charge it for 3 hours before its first use.