Delivery / Shipping
We provide Next Working Day UK Delivery (if ordered pre 3.45pm) with full tracking and insurance (please call if you require that service after 3.45pm). We also offer worldwide delivery.
We use a variety of couriers including UPS for most packages, DHL for some larger screens, Royal Mail for accessories such as tripods or remotes. Other couriers maybe used at our discretion
You can check shipping prices for your postcode area at the Checkout and general rates are listed below.
UK - from £1.99 inc vat Next Day (if ordered pre 15.45 GMT)
- Accessories £1.99 inc vat
- Projectors £7.99 inc vat
- Screens £9.99 inc vat
Timed deliveries are also available on on Pico Genie products.
UK Mainland - Timed deliveries
- UPS Standard (Next Working Day) from £1.99 to £9.99 inc vat depending on the product.
- UPS Express (Pre 12pm Next Working Day) at £16.99 inc vat
- UPS Saturday Delivery at £19.99 inc vat
We reserve the right to charge for any postal surcharges levied by the courier for non mainland UK, Highlands and Islands.
- Two Day Delivery £28.06
Northern Ireland - flat rates range from £7.75 to £9.99 inc vat based on packaged up to 31.5kg. For accurate costs to ship to your address, please proceed to the checkout and use the postage checker.
European Shipping Rates - flat rates range from £14.10 to £57.58 based on all packages up to 31.5kg. For accurate costs to ship to your address, please proceed to the checkout and use the postage checker.
Rest of World Shipping Rates - calculated based on country and weight. For accurate costs based on your delivery address, please proceed through the checkout. Reduced rate countries include Australia, China, Japan, Canada and USA.
Some products such screens are also shipped via TNT, DHL, DPD and Royal Mail (some accessories).
Please check this link for any current delays due to Corona Virus. Currently most areas are unaffected and our parcels have been delivered on time by UPS in most cases but please allow extra time if your area is affected by lockdown or bad weather conditions. Money back guarantees for shipping are not available during the coronavirus crisis, bad weather or issues relating Brexit delays.
Delivery Notifications / Signing
If you can provide a mobile number and/ or an email address when you place your order, you will receive a notification of delivery.
All packages must be signed for (unless the courier states otherwise eg during a pandemic).
UPS Collection Points
If your package is shipped via UPS, throughout Europe they allow customers at residential addresses to REDIRECT delivery to a UPS ACCESS POINT (collection point) of their choice if they are not going to be in. You can notify them by email or text. Find your nearest collection point https://www.ups.com/dropoff/
EU & Outside UK & Taxes (more Tax info here)
Since January 1st 2021, post Brexit, all goods sold outside the UK will be sold excluding taxes.
For more information on taxes, the shipping process, examples and which is the best option to select for export outside the UK please SEE TAX SECTION FOR MORE INFO
Delivery Speed / Timescales
UK Next Working Day, Sat, Pre-12pm (if ordered before 15.45 GMT/BST)
EU (including Channel Islands) - 1 to 7 working days
USA/Canada - 1-5 working days
Rest of the world - 3-7 working days
To calculate the shipping speed outside the mainland UK please go through the checkout and enter your postcode to obtain a quote with timescales.
We offer fast next working day day delivery including a range of timed delivery options in the UK including pre 12pm as well as Next Day.
All goods are shipped from the UK. Next Day delivery is also available via UPS or DHL if ordered early in the day. Please connect via our live chat, email or call prior to booking to confirm.
We can also offer quotes for faster international deliveries on request. Please use our contact form or call us on 01924 589 589 or use our live chat / contact us form for a bespoke quote.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. Delays are rare to our courier services but they can happen especially in busy periods and no refunds can be made for delays to any postal service whatsoever. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. We reserve the right to change the courier services at any time.
All items are subject to stock availability and we reserve the right to cancel any item ordered at any time and provide you with a full refund.
When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them. If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
Where an incorrect address has been given to Personal Projector Limited we reserve the right to charge for any extra carriage costs incurred.
Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery and any photographic evidence should be immediately submitted. Claims will not be accepted after 24 hours. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
PO Box Deliveries
Deliveries are made by courier and require a signature on delivery, for this reason, it is not possible to deliver to a PO Box address. However for certain products you can re-arrange delivery to a UPS Access Point location (please enquire). You can use the access point as the delivery address. To find your nearest worldwide access point visit https://www.ups.com/dropoff/. You will be notified once it arrives by text or email.
If a PO address is used in the address and it is returned to us you may need to pay for the redelivery costs (if no UPS access point is assigned by you). This applies particularly to Cyprus or countries where PO box is used as standard term on the address.