WHAT TO DO IN THE EVENT WE CANNOT RETURN DUE TO CORONA VIRUS
Although couriers are currently collecting and delivering fine in most areas including areas such as China, Italy and Spain, in the event couriers cannot collect returns from you in the UK or worldwide, we will extend the returns process until collections resume.
Please notify us by email within the normal 14 day returns period to qualify.
We offer a simple and easy returns service providing you with complete piece of mind and all our products come with at least a 12 month warranty. In the event of any returns simply contact us on 0845 121 8800 or email us using the contact form above to arrange the return and obtain the correct return address for your product (please do not return packages without phoning or emailing first). To avoid buying a projector / item that does not suit your needs we strongly advise you to call us before purchase so we can advise you on the best projector for your needs and environment.
There are many instances where projectors are not suitable such as in bright light conditions, outdoors or in direct sunlight so its worth calling us or discussing via Live Chat first before you buy. It is worth noting that pico projectors under £200 are not as bright as traditional projectors and should always be purchased with this in mind – they are designed to be portable, easy to use and flexible enough so the user can move to a room where the lighting conditions can easily be changed to either a dark or medium light environment. In general the more expensive the pico projector the brighter the projector will be and due to their miniscule size, pico/micro or pocket projectors are NOT a replacement for traditional projectors and must be purchased for use in the right conditions. However Ultra Portable / Portable Pro range of projectors are more in line with a traditional projector's brightness and resolution levels.
When returning any package you must ensure all goods are properly packaged and boxed prior to return as any damaged goods cannot be accepted. You must pay for any return postage costs. Only packages returned in pristine condition with all packaging can be exchanged or refunded.
Returning Non faulty goods:
We offer 14 days money back guarantee on most goods.
In the event that the customer arranges to return items which are not faulty, the customer is responsible for the bearing the cost of the return back to Personal Projector. The average weight of units shipped is between 1-5kg which costs approximately £5 to return via courier (based on www.Parcel2Go.com with no insurance). The customer is responsible for ensuring that the unit is returned securely, safely and in new condition. The unit must be returned in appropriate protective outer packaging to ensure its safe arrival back to Personal Projector as the customer is responsible for any damage caused to the unit before its return. Any items received in non-new condition may be refused for return or may be subject to a restock fee at Personal Projector's discretion.
You have 14 calender days to return the product for a refund. (if the goods are faulty see below). Please email Personal Projector (using the contact form above). If outside of this period we reserve the right to refuse the goods without refund or to charge a 20% restocking fee at our discretion. You can either arrange a free exchange for another product or request a refund. Only one exchange can be made per customer per order. After 14 days, returns will only be accepted in the event the goods are faulty. Goods that are returned for repair in December/ January may incur an extra 2/3 weeks processing time due to holidays.
Pico Genie range of products offer a full refund assuming the goods are returned within the 14 day returns peroiod in the condition they were purchased in and we reserve the right to refusal or charge a restock fee at our discretion for any items that are damaged. All other product returns maybe subject to a 20% to 25% restock fee depending on the brand. Returns must be returned in the condition they were purchased.
Returning Faulty Goods:
Most products come with a 12 month warranty and some products come with a 2 year (Vivitek). Batteries (if in-built in the projector) are classed as consumables and include a maximum 6 month warranty. Any products must be used only with the original power supplies to avoid infringing the warranty.
If the product is within the warranty period please contact us on 0845 121 8800. We will inform you where the goods need to be returned so we can arrange a repair. Please DO NOT send to any of the addresses marked on the website or this will considerably delay your return. Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery - claims may not be accepted after this time. Please note, in cases of claiming for damage the product and the packaging must be retained for inspection, otherwise this may invalidate any claim submitted.
Only packages returned in pristine condition with all packaging can be exchanged or refunded. If any goods are returned in an incomplete manner or without pristine packaging, Personal Projector at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or Personal Projector can choose to charge a restock fee of twenty per cent. Please check you have returned all small items such as manuals, cables, batteries, styli, etc. Personal Projector will do everything possible to facilitate any returns or cancellations. If you have any queries please contact us on +44 (0)845 121 8800 or email us (using the contact form above).
Returning Goods Outside the UK
Please note the customer is responsible for returning goods back to the UK at their cost whether the goods are faulty or unwanted within 14 days of order.
VAT, Import Duty and Other Sales Taxes
In general, all prices listed on the site INCLUDE VAT / TAXES unless stated otherwise. VAT is charged on all shipping costs including postage and packaging.
For all countries outside of the UK, for example USA, Switzerland or Taiwan - no VAT is charged.Our VAT registration number is:
VAT No.: GB 939 712589
EORI No.: GB939712589000
Please go through the checkout to confirm for your region.
Many countries charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by Personal Projector and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery then Personal Projector Limited may charge you for any associated delivery and administration charges. Import taxes can be calculated usually online by a government tax website or via a courier website.
DISCLAIMER: Any 3rd party sources are for information purposes only, we recommend that you seek confirmation before placing an order. We are not liable for an discrepencies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.