We offer a simple and easy returns service providing you with complete piece of mind and all our products come with at least a 12 month warranty.
In the event of any returns simply contact us on 0845 121 8800 or email us using the contact form above to arrange the return and obtain the correct return address for your product (please do not return packages without phoning or emailing first). To avoid buying a projector / item that does not suit your needs we strongly advise you to call us before purchase so we can advise you on the best projector for your needs and environment.
When returning any package you must ensure all goods are properly packaged and boxed prior to return as any damaged goods cannot be accepted. You must pay for any return postage costs. Only packages returned in pristine condition with all packaging can be exchanged or refunded.
There are many instances where projectors are not suitable such as in bright light conditions, outdoors or in direct sunlight so its worth calling us or discussing via Live Chat first before you buy. It is worth noting that pico projectors under £200 are not as bright as traditional projectors and should always be purchased with this in mind – they are designed to be portable, easy to use and flexible enough so the user can move to a room where the lighting conditions can easily be changed to either a dark or medium light environment. In general the more expensive the pico projector the brighter the projector will be and due to their miniscule size, pico/micro or pocket projectors are NOT a replacement for traditional projectors and must be purchased for use in the right conditions. However our range of Ultra Portable Projectors are more in line with a traditional projector's brightness and resolution levels.
Returning Non faulty goods:
We offer 14 days money back guarantee on most goods.
In the event that the customer arranges to return items which are not faulty, the customer is responsible for bearing the cost of the return back to Personal Projector. The average weight of units shipped is between 1-5kg which costs approximately £5 to return via courier (based www.parcelhero.com with no insurance). The customer is responsible for ensuring that the unit is returned securely, safely and in new condition. The unit must be returned in appropriate protective outer packaging to ensure its safe arrival back to Personal Projector as the customer is responsible for any damage caused to the unit before its return. Any items received in non-new condition may be refused for return or may be subject to a restock fee at Personal Projector's discretion.
You have 14 calendar days to return the product for a refund. (if the goods are faulty see below). Please email Personal Projector (using the contact form above).
You can either arrange a free exchange for another product or request a refund. Only one exchange can be made per customer per order.
If outside of this period we reserve the right to refuse the goods without refund or to charge a 20% restocking fee at our discretion although it is very rare this happens as we aim to resolve any issues with you directly. After 14 days, returns will only be accepted in the event the goods are faulty. Goods that are returned for repair in December/ January may extra processing time due to holidays.
Returning Faulty Goods:
Most products come with a 12 month warranty and some products come with a 2 year (Vivitek). Batteries (if in-built in the projector) are classed as consumables and include a maximum 6 month warranty. Any products must be used only with the original power supplies to avoid infringing the warranty.
If the product is within the warranty period please contact us on 01924 589 589. We will inform you where the goods need to be returned so we can arrange a repair. Please DO NOT send to any of the addresses marked on the website or this will considerably delay your return.
Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery - claims may not be accepted after this time. Please note, in cases of claiming for damage the product and the packaging must be retained for inspection, otherwise this may invalidate any claim submitted.
Only packages returned in pristine condition with all packaging can be exchanged or refunded. If any goods are returned in an incomplete manner or without pristine packaging, Personal Projector at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or Personal Projector can choose to charge a restock fee of twenty per cent. Please check you have returned all small items such as manuals, cables, batteries, styli, etc. Personal Projector will do everything possible to facilitate any returns or cancellations. If you have any queries please contact us on +44 (0)845 121 8800 or email us (using the contact form above).
Returning Goods From Outside the UK
Please note the customer is responsible for returning goods back to the UK at their cost whether the goods are faulty or unwanted within 14 days of order.
Its imperative that you contact us prior to return to obtain the correct paperwork to avoid double taxation on any returns otherwise returns maybe returned back to sender without the correct invoices.
VAT registration number is:
VAT No.: GB 939 712589
EORI No.: GB939712589000
DISCLAIMER: Any 3rd party sources used for estimating import duties and taxes are for information purposes only. We recommend that you seek confirmation before placing an order. We are not liable for any discrepancies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.