Googazon: Avoid Customer Service hell
- 09 Jul, 2010
Ever feel like you've been ignored?
Okay, as you have probably guessed Googazon is fictional..
It's not just customers who face the problem of having non-excistent Customer Service. We at Personal Projector have to deal with the dreaded do not reply email and endless "your call is important to us..." on hold voice.
That's why, we are proud to say that we try and give you the best customer service possible - before, during and after your purchase. Your email will be replied to within hours, not days (and actually answer your question), and your phone call will be answered by an expert.
We go to great lengths to ensure great customer communication, you can contact us via our blog, email, telephone, twitter and skype.
We even work closely with the manufacturers to make sure they give you the best customer service too.
Adapt Mobile provide Customer Service 16 hours a day via their ‘Live Support' feature - where you can talk to a real life person, live!
You can read Adapt Product Support information by clicking here.
Don't forget you can
send us an email or talk to us over the phone on +44 (0)845 121 88 00 begin_of_the_skype_highlighting +44 (0)845 121 88 00 end_of_the_skype_highlighting begin_of_the_skype_highlighting +44 (0)845 121 88 00 end_of_the_skype_highlighting between 8:45 and 5:45 Mon-Fri
Have a look at my fictional email correspondence with E-Googazon!
From: A.Customer
Date: Wed, 7 Jul 2010 08:53:06
To: Googazon
Subject: Website Enquiry
Hello,
I was wondering if I could get some help with my Googazon account.
I cannot seem to find my archive material, and I am also having trouble logging into
the Seller area.
My log in details are as follows:
Username: acustomer
Account number: 00-76349349294-F3D-UP
Many thanks,
A.Customer
From: Googazon
Date: Wed, 7 Jul 2010 09:07:17
To: A.Customer
Subject: RE: Website Enquiry
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
Dear, some guy.
Thank you for your e-mail. We are glad that you are enjoying using Googazon.
To log in to E-Goopalzon:
> Please type in our web address into your browser.
>Click ‘Log in'
>Enter your username, account number and password
>Click ‘Enter'
Thank you
The Googazon team.
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
From: A.Customer
Date: Wed, 7 Jul 2010 09:43:25
To: Googazon
Subject: Website Enquiry
Hello,
Please could someone help me? I cannot log into the Seller area and I cannot
find my archive material.
I have received one response and it did not answer my query.
You can contact me on:
078 XXX XXXXX
Many thanks,
A.Customer
From: Googazon
Date: Wed, 7 Jul 2010 10:32:17
To: A.Customer
Subject: RE: Website Enquiry
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
Dear, some guy.
Thank you for your e-mail. We are glad that you are enjoying using Googazon.
The Seller area can be found by clicking on the ‘Seller Area' link on the right hand side
of the page. You can then log in using your username and password.
Thank you
The Googazon team.
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
From: A.Customer
Date: Wed, 7 Jul 2010 11:33:55
To: Googazon
Subject: Website Enquiry
Hello,
This is the third time I have had to contact you. The replies I am receiving are not
helping and I cannot reply to them.
I have also been on hold with your customer services department for an hour -
I am currently 15th in the que.
Could you please help with the fact that I cannot log into my Seller area and I
do not have access to my archive material.
Again, you can contact me on: 078 XXX XXXXX
Many thanks,
A.Customer
From: Googazon
Date: Wed, 7 Jul 2010 11:40:01
To: A.Customer
Subject: RE: Website Enquiry
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
Dear, some guy.
Thank you for your e-mail. We are glad that you are enjoying using E-Goopalzon.
You can contact our Customer Service team on 0800- XXX XXX XXX
We are open from 9.30 -11.45 and 13.00 - 16.15
When calling please make sure you have your Account Number and Username to hand.
Thank you
The Googazon team.
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
From: A.Customer
Date: Wed, 7 Jul 2010 11:52:
To: Googazon
Subject: You are rubbish.
Your customer service is terrible. When I eventually get through to someone -
I'm cancelling my account.
A.Customer
From: Googazon
Date: Wed, 7 Jul 2010 13:16:48
To: A.Customer
Subject: RE: You are rubbish.
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
Dear, some guy.
Thank you for your e-mail. We are glad that you are enjoying using E-Goopalzon.
I'm sorry, we do not recognise your request. Please try again.
Thank you
The Googazon team.
**THIS IS AN AUTOMATED RESPONSE - Please do not reply to this e-mail.
You will not receive a reply.**
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