IMPORTANT NOTICE DURING XMAS PERIOD
Returns Update: Extended Christmas Returns Period
Orders of Pico Genie projectors placed between 15th November 2024 and 23rd December 2024 will benefit from an extended returns period until 3rd January 2025. If a product is not suitable then please email us by Tuesday 4th January 2025 for an exchange or refund.
DO NOT RETURN ITEMS PRIOR TO CONFIRMATION OF THE RETURN ADDRESS (In particular DO NOT return to the address listed on the website) as it will considerably delay the returns process if returned to the wrong location or warehouse.
Christmas Shipping / Delivery
Please be aware orders will only ship out up to 23rd Dec and then resume 6th Jan 2025 with normal next day delivery service. You may place your order during that period which may also help getting your stock reserved during this busy time.
Please note that the shipping cut-off time on the 23rd Dec is 12.00pm (GMT) . To guarantee that your order ships out on the 23rd Dec, please place your order before then. Please note, if ordered on the 23rd it may not arrive in time for Xmas, for delivery before Xmas please order before 12pm (GMT) Friday 20th December 2024 (please enquire via live chat if after that).
Celexon / Deluxx Screens are on a 5-10 working day lead time for delivery, please be aware these may not arrive in time for Christmas if not ordered before 11th December 2024
Christmas Out of Office
Please be aware from the 23rd December 2024 Personal Projector will be out of office until Monday 6th January 2025.
Emails, live chats and calls will not be regularly monitored.
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Delivery / Shipping
We provide Next Day delivery with UPS for most items plus DHL for some screens to ensure the fastest reliable delivery and Royal Mail* for some accessories.
* If there is strike action with Royal Mail we may use alternative couriers
Please note some larger screens may take 1 - 5 working days (see checkout for more details).
To find out shipping speeds and taxes for deliveries outside the UK please add your item to the cart to find out this information.
Delivery Costs to UK Mainland - from £1.99 inc vat Next Day (if ordered pre 15.45 GMT)
- Accessories £1.99 inc vat
- Projectors £9.99 inc vat
- Screens £9.99 inc vat
- See below for TIMED DELIVERIES and OVERSEAS DELIVERIES
Delivery Speed / Timescales
At the checkout you will be informed of the delivery times which are mainly next day (Screens will take slightly longer 1 – 5 days)
UK Next Working Day, Sat, Pre-12pm (if ordered before 15.45 GMT/BST)
EU (including Channel Islands) - 1 to 7 working days
USA/Canada - 1-5 working days
Rest of the world - 3-7 working days
To get accurate delivery and taxes info for outside of the UK please go all the way through the checkout and enter your address details to calculate the cost.
UK Mainland - Timed deliveries
- UPS Standard (Next Working Day) from £1.99 to £9.99 inc vat depending on the product.
- UPS Express (Pre 12pm Next Working Day) at £16.99 inc vat
- UPS Saturday Delivery at £19.99 inc vat
Scottish Highlands & Islands
We reserve the right to charge for any postal surcharges levied by the courier for non mainland UK, Highlands and Islands.
- Two Day Delivery £28.06
Northern Ireland - flat rates range from £7.75 to £9.99 inc vat based on packaged up to 31.5kg. For accurate costs to ship to your address, please proceed to the checkout and use the postage checker.
European Shipping Rates - flat rates range from £14.10 to £57.58 based on all packages up to 31.5kg. For accurate costs to ship to your address, please proceed to the checkout and use the postage checker.
Rest of World Shipping Rates - calculated based on country and weight. For accurate costs based on your delivery address, please proceed through the checkout. Reduced rate countries include Australia, China, Japan, Canada and USA.
For outside UK shipments some products such as screens are also shipped via UPS, TNT, DHL, DPD and some accessories are shipped via Royal Mail.
We can also offer quotes for faster international deliveries on request. Please use our contact form or call us on 01924 589 589 or use our live chat / contact form for a bespoke quote.
Shipping Updates
Please check this link for any current delays due to Corona Virus. Currently most areas are unaffected and our parcels have been delivered on time by UPS in most cases but please allow extra time if your area is affected by lockdown or bad weather conditions. Postage money back guarantees for shipping are not available during the coronavirus crisis, bad weather or issues relating to Brexit delays or on oversized items such as screens.
https://www.ups.com/us/en/about/news/important-updates.page?
Delivery Notifications / Signing
If you can provide a mobile number and/ or an email address when you place your order, you will receive a notification of delivery.
All packages must be signed for (unless the courier states otherwise eg during a pandemic).
UPS Collection Points
If your package is shipped via UPS, throughout Europe they allow customers at residential addresses to REDIRECT delivery to a UPS ACCESS POINT (collection point) of their choice if they are not going to be in. You can notify them by email or text. Find your nearest collection point https://www.ups.com/dropoff/
EU & Outside UK & Taxes (more Tax info here)
Since January 1st 2021, post Brexit, all goods sold outside the UK will be sold excluding taxes.
For more information on taxes, the shipping process, examples and which is the best option to select for export outside the UK please SEE TAX SECTION FOR MORE INFO
Shipping Terms
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. Delays are rare to our courier services but they can happen especially in busy periods and no refunds can be made for delays to any postal service whatsoever. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. We reserve the right to change the courier services at any time.
All items are subject to stock availability and we reserve the right to cancel any item ordered at any time and provide you with a full refund.
When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them. If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
Where an incorrect address has been given to Personal Projector Limited we reserve the right to charge for any extra carriage costs incurred.
Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery and any photographic evidence should be immediately submitted. Claims will not be accepted after 24 hours. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
PO Box Deliveries
Deliveries are made by courier and require a signature on delivery, for this reason, it is not possible to deliver to a PO Box address. However for certain products you can re-arrange delivery to a UPS Access Point location (please enquire). You can use the access point as the delivery address. To find your nearest worldwide access point visit https://www.ups.com/dropoff/. You will be notified once it arrives by text or email.
If a PO address is used in the address and it is returned to us you may need to pay for the redelivery costs (if no UPS access point is assigned by you). This applies particularly to Cyprus or countries where PO box is used as standard term on the address.